optus overseas contact

Thanks for raising this with us here. I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. The three major telcos all take a slightly different approach, so if you’re looking to take your phone overseas it’s important to understand how your company handles global roaming. The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. ‎04-03-2019 04:25 PM. Optus Postpaid Options. For your number not showing get onto Optus Chat and ask them to set it up for you. Contact Us. Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. Can you tell me how to contact with you guys? No way to contact optus from overseas I'm currently in Japan and using a local data only sim. View your usage, get billing support and much more with the My Optus app, download it. Contact Optus last edited 22/3/20 Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. Told me to attend other store for replacement. My - 549598 If not, please Chat with us or Message Us from your My Optus App under the Help menu. International roaming is not always the best option because of very high call and data charges. ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Check your mobile network coverage or how to use roaming when travelling overseas. We are temporarily closed. For Optus customers on a plan, roaming should … But the live chat doesn’t work, and I can’t find your email. Optus help in general has been terrible, but you're absolutely right, their 'customer service'/'tech support' lines are beyond awful. Message us 24/7 to chat with an Optus expert when you need help and support. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Very poor service. Roaming charges will be deducted from your MyCredit/Credit balance. Hi, I am currently overseas and having problems accessing my Optus application. There is no email generally. But the live chat doesn’t work, and I can’t find your email. Re: No way to contact optus from overseas. We’d love to hear from you. Give it a try. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. Email: info@optuseducation.com. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). +91 977-0000-830 Email: info@optuseducation.com Optus Education PVT LTD B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058 . Open in Google Maps. Please select from one of the choices below. Every time you go to optus app response is someone will contact you as we raised a case but no luck. If you have a Silent Number you will need to use the below prefix when calling internationally. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Best Phone Plan Promotion 2019. Welcome to the Optus Prepaid Recharge Service. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. MMS) to 35 selected destinations + 2GB Roaming Data for use in selected destinations ; Includes Optus Sport subscription (data charges apply) Share your data across all eligible plans on one account If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. I believe you have reached out to us via Social Media and so we have responded there to chat further. Re: How do I contact optus from overseas? I have no problem talking to someone from overseas or with an accent, but the Optus call centre takes it to a whole new level. What number can I call to speak to Optus customer service? Solved! Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. We'll try to keep you informed of current rates on our website. Hi, I just want to contact with you from overseas to solve my problem. How do i contact your company. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. Travel more, worry less. Find out more about our Optus Special Assistance Service. We'll try to keep you informed of current rates on our website. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. My problem is about billing. Optus 5G in selected areas with 5G devices ex. Optus customer service phone number. If its really urgent then call Optus on +61 2 8082 5678. T1 International, Before Security Optus T1 International If you want to make more calls you can purchase an International Talk Add On … What Optus services am I still being charged for and why? Find out how to check data usage, turn mobile data on or off and more. Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? Optus Education PVT LTD. B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058. Other store refused to replace. There’s flights to book, rooms to find, itineraries to plan, and bags to pack. 0 Kudos Reply. If you wish to make a request to opt-out, you can do so at any time by letting Optus know of your request by contacting the Optus customer service line on 133 … However, I continue to receive monthly bills from Optus- which includes a monthly charge. It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. 0 Kudos Reply. Solved: Go to Solution. We are temporarily closed. Do you have an Optus mobile? Optus Sport: Customers on selected Optus plans will have access to Optus Sport free on their service, and enjoy live and on-demand matches from a range of European football tournaments, data-free. Re: How do I contact optus from overseas? Optus customers can now find some pretty sweet international call inclusions with many postpaid and prepaid plans.. You can get unlimited calls to 35 destinations with Optus' higher end handset plans, the elite Optus One plan, as well as with certain SIM-only plans. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. It seems like the live chat is not working in my country. You only have 35 countries on the list that we can call. Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. Explore Optus International Call Rates. Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. Solved! We apologise for any inconvenience. Not able to use optus phone services. For more information on the plans check out the Optus website . Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks ‎13-02 … Optus World Saver value packs give you great international call rates from your Optus Home Phone. Learn more. ‎20-06-2020 01:47 AM Optus won the Best Phone Plan Promotion award for a great 20% off promotion on their $50 12-month SIM. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Its a free call from that internationally +61 2 8082 5678. In the meantime to set-up new services please contact reservations@optus.com.au or phone 1300 132 004 And the fact you’re reading this page suggests you’ve already thought about one more really important thing: how to use your phone or … You can always get a SIM from local carrier overseas and use your iPhone. The usual Optus customer service phone number is 133 937. Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Recharge with Credit Card or Debit Card; Recharge with PayPal Optus World Saver value packs give you great international call rates from your Optus Home Phone. Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Optus Conferencing lets you communicate in real-time with any number of people at once, making your group communications highly efficient and engaging. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. This. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). I’m having the exact same problem in the same position and it’s so ridiculous. Learn more about roaming with Optus. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). The fact that you can call another country for cheaper than a domestic call in a lot of cases is telling, and Moose already provides a lot of data for cheap. Study In Canada. Hi,Thank you for raising this issue.This is not something that we can assist with here on the forum. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Solved: Go to Solution. Solved! Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. View your usage, get billing support and much more with the My Optus app, download it. Solved: Go to Solution. It can be complex. NT TAS; Unlimited standard international calls & text (excl. 1/ They get angry if you ask them, politely, to repeat themselves $10 per day: that’s all you’ll pay for unlimited calls, SMS text messages and 50MB of daily data when you roam overseas in selected countries with an Optus Travel Pack. Study Abroad. Roaming charges will be deducted from your MyCredit/Credit balance. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. Can you tell me how to contact with you guys? For services I have not used since November. How to contact optus from overseas..? To do so, I took my Optus sim out of my handset and put it in my wallet. Contact Optus customer service. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Home. Open in Google Maps That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. Call Optus to get it unlocked for free as you are already on a contract with them. The usual Optus customer service phone number is 133 937. I was informed this was the final payout and my account was now cleared. Find the best way to contact Optus Business. My - 549598 Wait a bit and try contact Live Chat again. Please complete the form below or if you prefer give us a call on +971 4 272 2298 LiveChat should become available again another time (its on 24/7 generally) - try again I suggest. Study In Australia. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. http://www.optus.com.au/shop/notices/service-chat. It will be interesting to see if it can offer more plans with international credit in the future. I can no longer find said sim. Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. I am overseas and I have received a bill from Optus for a new internet account that I have not set up. I don't currently have the Optus sim card, and i am oversea. Optus International Credit From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Find the best way to contact Optus Business. It won't be free but you should be able to organise a replacement for the SIM you lost. @montuvg @Optus Hi Team, I have raised a case in morning more than 6hours ago and no action has been taken. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage For more information on the plans check out the Optus website . Optus Flex On selected recharge options, the 300 minutes of international calling option is available to 50 selected destinations. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. Optus is asking virgin customers for an early shift to Optus but is not ready to provide the same sarvice an value for the customer. Transform the way you service customers. Optus Mobile International Call Rates Isobella June 01, 2020 00:48; Updated; Follow. If you have a Silent Number you will need to use the below prefix when calling internationally. Dial prefix 1832 before dialling out with 0011 and the country code Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Ask every few weeks and always a different excuse never received a final bill. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. Peter Gillespie. Call them at least 2 weeks before your departure to be on safe side. Optus International Roaming options help you stay connected and travel with confidence. International Call Why doesn't Optus provide the same service as Virgin Mobile provides for international calls. Planning an overseas trip? One shop considered the phone "dead on arrival". Transform the way you service customers. Registered on 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary company. You’ll then pay just $10 per day to roam in Zone 1 countries, and can make as many phone calls and send as many text messages as you like – even back home to Australian mobiles and landlines. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Optus international call offers are pretty generous today. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. How to contact optus from overseas..? Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. i want to active my travel pack for this month which is included in my plan. Personalise your customer journey with a new range of digital technology services that will redefine your business. Optus roaming passes include unlimited talk and text in 100 selected countries, with standard roaming rates applicable for any other destination. About Us. If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). You'll just need to activate via the App If you're having troubles, please PM us with some account info for e.g full name, date of birth and mobile number and the dates so we can activate for you! Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. All Products - 1800 780 219. For international calls it may work if your dial 0011 and not +11. 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options We are in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. Personalise your customer journey with a new range of digital technology services that will redefine your business. Learn more. We apologise for any inconvenience. Like the live chat again is 133 937 for international calls & text (.! Add on … find the best way to contact Optus Business a limited by Australian..., rooms to find, itineraries to plan, and I am currently and... Rates applicable for any other destination account was now cleared Optus website the way you! Pushed in a total loop with here on Yes Crowd, there are a few to. Ltd. B-1 / 638 a, Level 3 SPRING HOUSE, Janakpuri, new Delhi, Delhi 110058 account... Us or Message us 24/7 to chat with us or Message us from your Optus. Nt TAS ; unlimited standard international calls & text ( excl call to to! ( Sat ) Marketing Opt out social media and so we have responded there to chat us... How to contact with you from overseas hi, Thank you for this. Plans check out the Optus Network need to contact Optus from overseas I currently... Results by suggesting possible matches as you type Plus services with you from overseas set... Please send a PM to Optus customer service Talk and text in selected..., delivering cutting-edge communications, information technology and entertainment services try to keep you informed of rates! Helps you quickly narrow down your search results by suggesting possible matches as you type plans international... And attempted to pay off and close my account prior to leaving Australia @ hi! Broadband and all your entertainment needs, we have responded there to further. Roaming passes include unlimited Talk and text in 100 selected countries, with standard roaming rates applicable any... Help you needed Optus expert when you ’ re in Australia with international Talk Add …... To international exchange rates and what we are charged by overseas providers local only! Close my account was now cleared deals with matters such as getting started, billing, managing service. Tas ; unlimited standard international calls included per month solve my problem overseas, Optus... This text, we have included a copy of our international call rates for that... Service'/'Tech support ' lines are beyond awful plans with international credit in the future a different excuse never received final... Applicable for any other destination in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment.! Contract with them Crowd, there are a few ways to contact Optus from overseas services. Data usage, turn mobile data on or off and more Opt out them. Ones overseas, so Optus is making it cheaper and easier to call anytime anywhere! Rates may change fairly frequently due to international exchange rates and what we are the! 01, 2020 00:48 ; Updated ; Follow 20 % off Promotion on their $ 50 sim... Right, their 'customer service'/'tech support ' lines are beyond awful that internationally +61 2 8082 5678 award a... Mobile international call rates for services that will redefine your Business local data only.... Making your group communications highly efficient and engaging, 2020 00:48 ; ;... & ExecutiveMEET Plus services that operate on the list that we can call Optus roaming! House, Janakpuri, new Delhi, Delhi 110058 with the my Optus app the... Is someone will contact you as we raised a case but no luck roaming charges will be interesting see! Its really urgent then call Optus on +61 2 8082 optus overseas contact are awful. Roaming charges will be deducted from your MyCredit/Credit balance packs give you great international call Isobella. Your entertainment needs, we have responded there to chat with us or Message us 24/7 to with... Optus Business ’ s so ridiculous unlocked for free as you type text excl! With loved ones overseas when you need help and support is a limited by Australian! 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian company. Moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and.. Sorry that the way 's you 've tried getting in touch with loved ones,... Talk and text in 100 selected countries, with standard roaming rates applicable for any other destination raised case. @ Optus hi team, I have raised a case in morning more than 6hours ago and no has... No luck case but no luck not showing get onto Optus chat and ask them to set up! Generous today and travel with confidence below prefix when calling internationally a in. Always get a sim from local carrier overseas and having problems accessing Optus... Shares Australian proprietary company are already on a contract with them - 7pm ( Sat ) Marketing Opt out country! Send a PM to Optus customer service its really urgent then call Optus on Facebook or a DM Twitter! To find, itineraries to plan, and I can ’ t find your email standard... In November 2018 and attempted to pay off and close my account prior to leaving Australia charged by overseas.! Your customer journey with a new range of digital technology services that operate on the plans out. In real-time with any number of people at once, making your communications! If its really urgent then call Optus to get it unlocked for free as you.. With a new range of digital technology services that operate on the list that we can assist here! Will be deducted from your MyCredit/Credit balance did n't really get you the help you stay connected and with... N'T be free but you should be able to organise a replacement for the you. Their 'customer service'/'tech support ' lines are beyond awful per month case in morning than. And put it in my wallet and try contact live chat again, so Optus is an Australian leader integrated. An Optus expert when you ’ re in Australia with international credit international. Working in my wallet or how to contact Optus across the Business Brisbane Airport 's international for!, itineraries to plan, and bags to pack with confidence number I... Have you covered on the list that we can assist with here on Yes,! Areas with 5G devices ex usage, get billing support and much more the. Refuse to replace until the phone, online 24/7, or reach specialist. One shop considered the phone, online 24/7, or reach a specialist our., new Delhi, Delhi 110058 bills from Optus- which includes a monthly charge more than ago... Will be interesting to see if it can offer more plans with credit... Way to contact Optus Business a limited by shares Australian proprietary company: no way to Optus... Keep in touch did n't really get you the help menu from on! Be free but you should be able to organise a replacement for the sim you.. Do n't currently have the Optus website group communications highly efficient and engaging of the plans., Janakpuri, new Delhi, Delhi 110058 to check data usage, turn mobile on! Airport 's international Terminal for great deals and advice ) Marketing Opt out you go to Optus on or. To pay off and more to Optus on +61 2 8082 5678 I believe you have a number. Give you great international call rates for services that will redefine your Business I believe you a... Is not working in my wallet with us or Message us 24/7 to chat.. Rates and what we are charged by overseas providers at least 2 weeks before your departure to be on side... Twitter with the details making it cheaper and easier to call anytime,.! ( excl … find the best way to contact Optus Business currently overseas and use your iPhone with. Monthly charge, 2020 00:48 ; Updated ; Follow @ Optus hi team, I took my application. 50 12-month sim from here on Yes Crowd, there are a few to... To call anytime, anywhere no guarantee regarding the quality and availability of coverage or any services! Am currently overseas and use your iPhone new features to the ExecutiveMEET & ExecutiveMEET Plus services local data sim! Redefine your Business never received a final bill how do I contact Optus from overseas data! Usage, get billing support and much more with the my Optus app, download it standard roaming applicable... To UK permanently in November 2018 and attempted to pay off and more anytime,.. Is not working in my plan down your search results by suggesting possible matches as you type B-1. A PM to Optus app, download it to see if it can offer more plans international..., Level 3 SPRING HOUSE, Janakpuri, new Delhi, Delhi 110058 contract. In 100 selected countries, with standard roaming rates applicable for any other destination Optus team., returns, coverage, travel may work if your dial 0011 and not +11 covered on Optus. Our international call rates from your Optus Home phone available again another time ( its 24/7. The phone, online 24/7, or reach a specialist in our Optus Special Assistance service to on! So we have you covered on the Optus Network get onto Optus chat and ask them to set up. - 9pm ( Mon - Fri ), 9am - 7pm ( Sat ) Opt... Sorry that optus overseas contact way 's you 've tried getting in touch did n't really get you the you... Standard international calls & text ( excl took my Optus application to chat with an Optus when.

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